Frequently Asked Questions

PURCHASING

I’M A WHOLESALER, HOW DO I PURCHASE YOUR PRODUCTS?
To qualify for wholesale purchase we request your reseller number or certificate of business. Please complete the Wholesale Registration form on our website or fax your information to us at 360-379-2537. Once approved you will receive access to our online wholesale shop.

I’M NOT A WHOLESALER, HOW DO I BUY NUNN DESIGN PRODUCTS?
We currently only offer our Retail Kits for sale to customers who are not Wholesalers. For any of our other products: visit our Where To Buy page to find on-line retailers that carry the Nunn Design line.

SHIPPING

DO YOU SHIP INTERNATIONALLY?
We ship Nunn Design products all over the world! Please visit our Shipping Page for more information.

PRODUCT COMPOSITION

DO YOU SELL STERLING SILVER FINDINGS?
All of our findings are cast and then plated. We do not sell solid sterling pieces.

WHAT IS THE BASE METAL?
Nunn Design charms and findings are cast using lead free pewter. The base metal of our chain is brass or steel. Our product descriptions on our site provide the base metal for all of our items.

WHAT ARE THE ITEMS PLATED WITH?
All of our plated products are plated using 24k gold, .999 fine silver or pure copper and then carefully oxidized for an authentic antique finish.

WHAT GAUGE OF METAL IS THE JUMP RINGS? HEADPINS?
The metal gauge for our jump rings range from 14 gauge to 17 gauge. Our Headpins are 20 gauge.  Please see product details for specific information.

WHERE ARE NUNN DESIGN® PRODUCTS MANUFACTURED?
All of our findings are cast and plated right here in the United States. Our Chatons are from Czechoslovakia. Some of our tools are imported – please see the product description for those details.

DOES YOUR PRODUCT CONTAIN NICKEL?
• Nunn Design Findings that are plated with copper are nickel free and in compliance with the EU Nickel Regulations.
• Nunn Design Findings that are plated in 24k gold or .999 fine silver have a minute amount of nickel and are not in compliance with the EU Nickel Regulations.
• All of our products are in compliance with the US standards, as the US does not have any nickel compliance standardized testing

HOW IS NUNN DESIGN DIFFERENT

WHAT IS GEL DU SOLEIL AND HOW IS IT DIFFERENT FROM OTHER RESIN?
Gel du Soleil: When we first started working with Gel Du Soleil, our first response was, “This stuff is expensive…who is going to buy it?” Here is why we pay more:

  1. It is a single part resin. Seems like a simple reason, but if you have worked with two part resins you understand. Two part resins must be mixed exactly correct to cure. With Gel du Soleil there is no mixing and no wondering if it will harden.
  2. There is no waste. Each and every drop of resin is used as needed. This allows you to create piece by piece – not in large batches as two-part resins require. The easy pour spout allows you to control the flow and amount of resin you put on your piece. Create a thin coat or a high dome effect.
  3. It cures in 20 minutes when it is exposed to UV light. Yep, it is true, 20 minutes! Not 48 or 72 hours. This is great if you have to get that necklace, bracelet and ring ready for tomorrow night’s dinner party. It is great for fast production time especially when teaching classes. Your students will be able to cure their first pendant and have time to create another.
  4. It is waterproof.

GEL DU SOLEIL, ANIMAL OR MINERAL?

Gel du Soleil contains no animal products. The chemicals to make it all come from petroleum products. (However, dinosaurs may disagree with that statement.)

Gel du Soleil has also never been tested on animals. (Only tests have been accidental spills onto humans.) 

WHAT’S THE DIFFERENCE BETWEEN ICE RESIN, OTHER RESINS AND THE NUNN DESIGN RESIN KIT?
You will find our products to be equal in quality and performance.

WHAT IS THE DIFFERENCE BETWEEN NUNN DESIGN SEALANT AND GLUE?
Sealant: Nunn Design® Sealant prevents ink from bleeding and discoloration caused by finish glazes absorbing into paper, transfer sheets or rubber stamped images. Paint a thin coat over image and let dry fully for 20 minutes. Project Uses: Seals paper, transfer sheets and rubber stamped images giving the image a protective coating.

Glue: Nunn Design® Glue is silicon based, not water based and prevents moisture from absorbing into the image. We found that when an image absorbs moisture, bubbles can form in the finishing glaze. When applying Nunn Design Glue, coat the backside of the image thinly and evenly. Rinse brush with water. Project Uses: Adheres strongly to plastic, metal, glass, wood, and paper. Multiple layers remain crystal clear.

HOW DOES THE ND GLUE AND SEALANT COMPARE TO PRODUCTS LIKE MOD PODGE?
The Nunn Design Glue is silicon based while Modge Podge is a water based product. The Nunn Design Glue will not add additional moisture to your image helping to prevent bleeding when used with resin or other finishing products.

The Nunn Design Sealant is not an adhesive, it is an acrylic varnish used to protect images from bleeding and discoloration.

TECHNIQUE

HOW DO I USE THE GLASS DOMES? WHY DO I HAVE AIR BUBBLES IN MY IMAGES?
We have found the following process to work well with the glass domes:
Following is the recommended process for using the collage sheets, Nunn Design Glue, and bezels.

  1. Apply a thin coat of the Nunn Design glue to the backside of the glass dome you are using.
  2. Place the glass dome on the image you would like to use, then press the image into the dome ensuring all the excess glue is pressed out along with any air.
  3.  Allow the image and glass to dry for a bit (about 20 – 30 minutes). Then using scissors, trim the excess paper from the image around the glass dome.
  4. Then apply a thin coat of the Nunn Design glue to the bezel and press your image/glass dome into the bezel.
  5. Allow your piece to dry thoroughly.

• Here is a great tutorial with plenty of pictures: Glass Dome Necklace DIY Tutorial
• Watch this video for more information: Using Glass Domes with Bezels – Nunn Design Tutorial
• To see which bezels fit with our different glass sizes: Download our Glass Cheat Sheet.

WHAT KIND OF PAPER AND INK SHOULD I USE IF I WANT TO PRINT MY OWN IMAGES?
We recommend using an 80lb text weight paper and printing images using a laser jet printer or a reputable copy center. Inkjet printed images are more prone to bleeding and blurring – inkjet images can work they do require careful preparation and sealing.

CAN I SALVAGE MY BEZEL IF I MESS UP?
Using an old pan (I got mine at a garage sale), boil water. Drop the pieces that you would like to salvage into the pan. The boiling water will soften the Gel, allowing you to clean them and reuse your Patera Pendants.

MY IMAGES ARE BLEEDING WHEN I USE THE GEL DU SOLEIL – WHAT DO I DO?

  1. Punch or cut out your image
  2. Apply a layer of ND Glue onto the base of the Patera
  3. Press your image down into the base of the Patera (over the glue) – burnish with a cotton swab to firmly adhere the image to the base of the Patera
  4. Apply another coat of glue over the top of the image ensuring you get all the 90 degree angles. It will be milky white, but will dry clear.
  5. Allow image to dry over night
  6. The next day, in a room with a moderate temperature (around 65 – 75 degrees) put a thin coat of the Gel over the image and cure. What I’m suggesting is that you “test” to see if this works. Do you have any bleeding of the Gel coming in. If not, let your image fully cure, pull out and let cool, then pour the Patera up to the edge and cure again.

MY SWELLEGANT METAL COATING DRIED UP – WHAT DO I DO?
The Swellegant Metal Coatings are organic compounds, and as such are more sensitive to environmental factors.  Don’t let them get too hot or too cold.  Shipping or storage in prolonged heat will cause the metals to thicken or even harden.  If the metals are simply too thick, they can be restored to their original state by adding water (preferably distilled, although most bottled waters will work – avoid chlorinated water as this will start to oxidize the metals).  Add water and stir/shake to blend until the mix is back to the consistency of salad dressing.  if too much water is added, simply leave the bottle opened to allow some water to evaporate out naturally, and reclose the bottle when the desired thickness is achieved.

Shipping or storage in freezing conditions will damage or permanently ruin the coatings, nothing can be done to restore them – so avoid freezing conditions! We want your experience with Swellegant metal coatings and colorants to be full of fun! so don’t hesitate to let us know if you have questions or troubles.

• Ready to play? Download our Swellegant Sampler for ideas!

DO YOU DO PRODUCT EXCHANGES?
Nunn Design stands behind our product. Please contact us for details regarding exchanging Nunn Design product.

DO YOU ACCEPT WIRE TRANSFERS?

A. Nunn Design does accept wire transfers as a payment method.

For orders $100USD – $499USD
1. A $15 USD wire transfer fee will be added to the invoice.
2. The customer is responsible for covering any bank fees of the issuing bank.
3. Wire transfers will need to be received in full prior to shipping the order.
4. Shipping and handling costs will be added to you invoice.

For orders $500USD or more:
1. NO wire transfer fee will be added to the invoice.
2. The customer is responsible for covering any bank fees of the issuing bank.
3. Wire transfers will need to be received in full prior to shipping the order.
4. Shipping and handling costs will be added to you invoice.

Please contact Cheryl, Cheryl@nunndesign.com for more details.

HOW DO I ‘CLEAN’ MY NUNN DESIGN COMPONENTS?
When referring to “cleaning” we are addressing the fact that the metals darken with time. To create the antiqued look that we have, we plate with fine metals and then oxidize the pieces to give them that aged look. They are then polished and lightly lacquered. Because the items are antiqued using this process, the look of them becoming darker over time is “the look”. The jewelry pieces darkening cannot be prevented or cleaned to our knowledge.

If you don’t want your jewelry to darken, you may store them in small Ziplock bags to prevent the natural continued oxidization that occurs when the metals are exposed to air.

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