FREQUENTLY ASKED QUESTIONS

PURCHASING

I’M A WHOLESALER, HOW DO I PURCHASE YOUR PRODUCTS?

To qualify for wholesale purchase we request your reseller number or certificate of business. Please complete the Wholesale Registration form on our website or fax your information to us at 360-379-2537. Once approved you will receive access to our online wholesale shop.

Register to be wholesaler shop wholesale!
I’M NOT A WHOLESALER, HOW DO I BUY NUNN DESIGN PRODUCTS?

We currently only offer our Retail Kits, Embroidery For Jewelry Kits and Buy and Try Program for sale to customers who are not Wholesalers. Shop Retail Here. For any of our other products: visit our Where To Buy page to find online retailers that carry the Nunn Design line.

shop retail AT NUNN DESIGN WHERE TO BUY
DO YOU HAVE A CATALOG?

We have a Master Collection Catalog as well as a Summer Collection Catalog. To view our online catalog, click here – https://www.nunndesign.com/catalogue/

NUNN DESIGN CATALOGUES
HOW OFTEN DO YOU RELEASE PRODUCTS?

Nunn Design typically releases product 2 – 3 times per year. To stay informed of upcoming releases please consider subscribing to our blog or signing up for our wholesale newsletter. Email Cheryl@nunndesign.com to sign up for wholesale newsletter.

HOW DO I SEARCH FOR PRODUCTS ON YOUR WEBSITE?

Using the search field – enter the item code or description in the field.

WHAT IS THE MINIMUM ORDER SIZE AND WHY?

The minimum order value is $100 for orders.

In order for Nunn Design to continue to be successful at inspiring and nurturing the creativity for 1,000’s of people, you included, we as a team and a company have needed to make choices on how we operate our business. Some of these choices include a $100.00 minimum order and purchasing through our online website.

However, we waive that minimum purchase the first Monday of every month – No Minimum Monday! This allows you to purchase product without the $100 minimum. We also waive the minimum of $100 for new customers first order.

HOW DOES THE ORDERING PROCESS WORK?

You will receive an emailed order confirmation as soon as you place your order. Please watch you email for order notifications and any related alerts, to make sure that your order was successfully placed.

You will receive an emailed invoice and shipping confirmation (with tracking number) when we bill and ship your order. Most orders leave our warehouse within 2 – 5 days from the time the order was placed.

When you receive your order, open it and carefully check all items. Please inspect your shipment upon arrival. Should you receive a damaged or defective product call us within 10 days of receipt of your shipment for a replacement or credit. All returns must have prior authorization from Nunn Design. Nunn Design must receive returns within 30 days of receipt of original order. All unauthorized returns may not be accepted. A 15% restocking fee may apply.

If you have questions, please email us, or call 1 (800) 761-3557 (8am – 4pm PT). We’re happy to help!

Our warehouse is in Washington State, which means that WA-State retail customers are subject to Destination based Sales Tax.

DO YOU SELL STERLING SILVER FINDINGS?

All of our findings are cast pewter or brass and then plated with .999 fine silver. Currently we do not offer sterling silver items.

WHAT GAUGE OF METAL IS THE JUMP RINGS? HEADPINS?

The metal gauge for our jump rings range from 14 gauge to 17 gauge. Our Headpins are 20 gauge. Please see product details for specific information.

WHAT ARE “BULK PACKS”?

Bulk packs are the way in which our findings are sold. Bulk pack quantities range in quantity dependent on the item. Pricing is for the full bulk pack on our website.

CAN I PLACE AN ORDER OVER THE PHONE?

Of course! Call us at 800-761-3557.

WHAT ARE NUNN DESIGNS HOURS OF OPERATION?

Nunn Design hours of operation are Monday – Friday 8AM – 4PM

WHAT HOLIDAYS ARE YOU CLOSED?

Nunn Design observes most National Holidays.

DO YOU OFFER LARGE VOLUME DISCOUNTS?

Typically, Nunn Design does not discount our product. Contact Cheryl@nunndesign for specific item information.

MAY I VISIT NUNN DESIGN? MAY I SHOP IN YOUR WAREHOUSE?

We do not have a showroom, nor do we have an open office policy. We do have an amazing booth at the Tucson Gem and Jewelry Show. We will be exhibiting in 2020 at the To Bead True Blue show in Tucson AZ at the Casino Del Sol- visit the show website for details: http://www.colorsofthestone.com/  

Come visit us there!


PAYMENT

WHAT FORMS OF CREDIT CARD PAYMENT DO YOU ACCEPT?

Nunn Design accepts American Express, Visa, MasterCard and PayPal

CAN I APPLY FOR NET TERMS?

Nunn Design does not extend net terms. All orders require payment prior to shipping.

DO YOU ACCEPT WIRE TRANSFERS?

Nunn Design does accept wire transfers as a payment method.

For all wire transfers:

  1. A USD wire transfer fee will be added to the invoice. Contact for current wire transfer fee.
  2. The customer is responsible for covering any bank fees of the issuing bank.
  3. Wire transfers will need to be received in full prior to shipping the order.
  4. Shipping and handling costs will be added to you invoice.
IS YOUR WEBSITE SECURE?

Our website and online store use Secure Sockets Layer (SSL), a standard security technology for establishing an encrypted link between a server and a client. SSL allows sensitive information such as credit card numbers, and login credentials to be transmitted securely.


ORDERING OPTIONS

WHICH TRADESHOWS DO YOU ATTEND?

Nunn Design exhibits at the Colors of the Stone – To Bead True Blue Show in Tucson Arizona. This show occurs over the last weekend of January- first weekend of February. See the website for more details.

WHAT ARE BUY & TRYS?

Buy and Try’s provide customers with the opportunity to try a new technique, learn something new and perhaps introduce a new technique to your line of finished jewelry! Buy and Try’s are released throughout the year.

Nunn Design offers the Buy & Try Programs to encourage jewelry makers, both wholesale and retail, to buy the products needed to try something new.
It is always exciting to see new techniques and projects, but sometimes it takes forever to gather the supplies for that afternoon of creating.

The Buy & Try Program allows you to:

  • Be inspired and purchase just the items needed to explore the featured technique
  • “Buy & Try” offers might contain items that we don’t typically have in stock
    Purchase the “Buy & Try” products either a-la-carte, or in a combo pack
SHOP WHOLESALE BUY & TRYS SHOP RETAIL BUY & TRYS
WHAT ARE FLASH SALES?

Flash Sales are conducted throughout the year. A Flash Sale is the opportunity to try a new product that Nunn Design is considering adding to the regularly stocked findings. Any flash sale items that do not graduate to the regularly stocked line could be available by special order.

Flash Sales may also be offered after a new release. This provides an opportunity to purchase newly released product by the piece before committing to a full bulk pack.

VISIT FLASH SALE PAGE
DO YOU DO CUSTOM ORDERS?

We are able to do a limited number of custom items for our customers.  Contact cheryl@nunndesign.com for details

WHAT ARE SPECIAL REQUESTS?

Special requests are for non-stocking items. Non-stocking items are components that are available for purchase but are not regularly stocked on our website.

Special requests may also be made for any retired item. Special requests require a minimum purchase ranging from 50 – 144 pieces depending on the item.

Special requests typically take 6 – 8 weeks to produce, require a 50% down payment when placing the order with the balance due upon shipping. Special request items are cannot be canceled or returned once production has begun.

WHEN ARE NO MINIMUM MONDAYS?

No Minimum Monday occurs on the first Monday of every month! This allows registered wholesalers to purchase product without the $100 minimum. You’ll still need to purchase product in the bulk packs in which they are sold.


BACKORDERS

CAN YOU GUARANTEE THAT ITEMS WILL BE IN STOCK?

Nunn Design understands the importance of having product available in a timely manner. We do our absolute best to ensure we have product on the warehouse floor. We base our inventory levels on sales averages. Please call us at 800-761-3557 or email Cheryl@Nunndesign.com to check item availability.

HOW DO YOU HANDLE BACKORDERS & OUT OF STOCK ITEMS?

Nunn Design Backorder Policy

Domestic Backorders Ship at NO CHARGE!
The team at Nunn Design works diligently to keep our inventory in stock. We believe that running out of stock is our responsibility, therefore we do not charge for shipping domestic backorders.

Backorders typically take 2-4 weeks to ship. A backorder guarantees that you will have first priority once the replenished inventory is back in stock.

International Backorders.
Due to the shipping costs, international customers are charged for the shipping costs on backorders. International backorders are shipped via the least expensive shipping option possible.

If there is an item out of stock on an international order, the customer is provided the following options via email to choose from. One of these three options must be selected in order for us to proceed with the order:

  1. Hold the order and ship complete once the backordered items are back in stock.
  2. Ship the order incomplete and notify me once the backordered items are back in stock.
  3. Ship the order incomplete.  I will add the backordered items onto my next order.

PRODUCT PHOTOS

CAN WE USE THE PHOTOS FROM YOUR WEBSITE?

Nunn Design allows for the use of photos from our website. We do ask that you email cheryl@nunndesign.com with your request, along with the images you would like to use. Once you agree to the following, we will send the images to you.

By using Nunn Design images, you are agreeing to the following terms and conditions.
(Nunn Design images include, but are not limited to, all images owned by Nunn Design that are found on the Nunn Design website, catalogs, Facebook, Instagram, YouTube, and Pinterest)

  1. Nunn Design owns the images and requires credit given to Nunn Design either on the image itself or in descriptions included with image.
  2. Nunn Design beauty and finished jewelry images may not be used without prior permission from Nunn Design. If permission is given, credit is required on the image.
  3. Nunn Design reserves the right to request removal of images if these terms and conditions are not heeded.

ONLINE ACCOUNT

HOW DO I CHANGE THE EMAIL ADDRESS OF MY ACCOUNT?

Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, update your addresses, update payment methods and the ability to change or update your password.

Our website does not communicate with our sales accounting system. Please email cheryl@nunndesign.com to update your contact email if necessary.

I FORGOT MY PASSWORD. HOW DO I RETRIEVE IT?

If you forgot your password, you may go to the login page: https://www.nunndesign.com/my-account-2/
And then click on ‘lost your password’
This will take you to a screen to enter your email. Once that is done you will receive a reset password email. Be sure to check your junk mail folder if you don’t see it in your inbox.

If that doesn’t work – contact the Nunn Design office by phone 800-761-3557 or email cheryl@nunndesign.com. We’ll be able to assist.

HOW DO I VIEW MY ORDER HISTORY?

Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, addresses, payment methods and the ability to change or update your password.

HOW DO I CHANGE MY ACCOUNT INFORMATION?

Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, update your addresses, update payment methods and the ability to change or update your password.

HOW DOES MY WISHLIST WORK?

The Wishlist allows you to save items to purchase at a later date. Simply add items to your Wishlist by clicking on the ‘add to Wishlist’ button (located under the add to cart button) When you are ready to make your purchase add the items from your Wishlist to your cart.

MY CART HAS BEEN “DUMPED”. WHAT HAPPENED?

We cannot guarantee that items in your cart will stay in your cart over time. On occasion if you have items in your cart and step away from your computer or device for a period of time the cart will empty. We highly suggest using the Wishlist to avoid the frustration of a dumped cart.

PRODUCT – RETURNS AND EXCHANGE THERE IS AN ERROR ON MY ORDER? HOW DO I PROCEED?

Contact Nunn Design via phone at 800-761-3557 or email cheryl@nunndesign.com regarding errors. We will correct the error as soon as possible.

WHAT IS YOUR RETURN POLICY?

Nunn Design is committed to providing the best quality merchandise at the best price. Please inspect your shipment upon arrival. Should you receive a damaged or defective product call us within 10 days of receipt of your shipment for a replacement or credit. All returns must have prior authorization from Nunn Design. Nunn Design must receive returns within 30 days of receipt of original order. All unauthorized returns will be not be accepted. A 15% restocking fee could apply to returned items.

DO YOU DO PRODUCT EXCHANGES?

Nunn Design stands behind our product. Please contact us for details regarding exchanging Nunn Design product.


SHIPPING

WHAT IS THE SHIPPING COST?

Domestic shipping costs vary depending on the size of your order and range from $8.25 – $19.25

DO YOU SHIP INTERNATIONALLY?

We ship Nunn Design products all over the world! Please visit our Shipping Page for more information.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

These are estimated times and not guaranteed delivery dates.
Orders shipped to APO/FPO addresses, as well as orders to Puerto Rico, Guam and the U.S. Virgin Islands may take up to 10 days longer than the estimates below.
Business days refer to weekdays.

Orders Shipping within the United States:
Shipping Methods Estimated Delivery Time
USPS Priority Mail 2-4 Business Days
USPS 1st Class Mail 5-10 Business Days

Orders Shipping to Canada:
Shipping Method Estimated Delivery Time
USPS Priority Mail 6-10 Business Days
USPS 1st Class Mail 12-14 Business Days

All Other International Shipments:
Shipping Method Estimated Delivery Time
USPS Priority Mail 6-10 Business Days
USPS 1st Class Mail 8-16 Business Days

HOW WILL MY ORDER BE SHIPPED?

Orders will be shipped according to the method indicated on the order. Nunn Design primarily uses the USPS Priority Mail and USPS 1st Class Mail. We also ship orders via UPS, UPS-Collect, Fed-Ex Collect and DHL Collect. Please contact us if you would like to use your personal shipping account.

WHAT IF MY INTERNATIONAL ORDER DOESN’T ARRIVE?

Nunn Design builds in insurance on all international orders. The shipping provider
that you selected during the ordering process is responsible once your package has
left the Nunn Design warehouse. If the package does not arrive or if the package
arrives damaged, Nunn Design will handle the filing of the claim with your selected
provider. Once the claim is complete, we will then be able to provide a full credit.

WHAT IF I NEED MY INTERNATIONAL ORDER RESHIPPED?

We will gladly reship your international package once the claim in finalized. If you
need the package shipped sooner, we will need to process the order again and
charge your account the full amount due.

ARE DOMESTIC ORDERS INSURED?

The shipping provider selected for domestic shipments during the ordering process
is responsible for your package once it has left the Nunn Design warehouse. If the
package does not arrive or if the package arrives damaged, Nunn Design will handle
the filing of the claim with your selected provider. Once the claim is complete, we
will then be able to provide a full credit.

All orders that are shipped USPS Priority Mail are insured for up to $50.00. If you
would like to have additional insurance for your order, you can select the option of
“US Priority with Insurance” upon check-out.

HOW ARE BACKORDERS HANDLED?

Nunn Design Backorder Policy

Domestic Backorders Ship at NO CHARGE!
The team at Nunn Design works diligently to keep our inventory in stock. We believe that running out of stock is our responsibility, therefore we do not charge for shipping domestic backorders.

Backorders typically take 2-4 weeks to ship. A backorder guarantees that you will have first priority once the replenished inventory is back in stock.

International Backorders.
Due to the shipping costs, international customers are charged for the shipping costs on backorders. International backorders are shipped via the least expensive shipping option possible.

If there is an item out of stock on an international order, the customer is provided the following options via email to choose from. One of these three options must be selected in order for us to proceed with the order:

  1. Hold the order and ship complete once the backordered items are back in stock.
  2. Ship the order incomplete and notify me once the backordered items are back in stock.
  3. Ship the order incomplete.  I will add the backordered items onto my next order.

NUNN DESIGN PRODUCT INFORMATION

WHAT DO THE FOLLOWING ABBREVIATIONS MEAN?

OD: Outer Dimensions
ID: Inner Dimensions
B: Bulk
CB: Copper Plated Bulk
GB: Gold Plated Bulk
SB: Silver Plated Bulk
SSB: Sterling Silver Plated Bulk

WHAT DO THE FOLLOWING ABBREVIATIONS MEAN?

OD: Outer Dimensions
ID: Inner Dimensions
B: Bulk
CB: Copper Plated Bulk
GB: Gold Plated Bulk
SB: Silver Plated Bulk
SSB: Sterling Silver Plated Bulk

DO YOU HAVE TUTORIALS?

Nunn Design offers a variety of education ranging from simple projects to multiple step mixed media projects. Visit our education section to learn new techniques – https://www.nunndesign.com/education/

CAN I METAL STAMP ON THE NUNN DESIGN FLAT TAGS?

Nunn Design flat tags are plated for metal stamping and engraving. Please note that since our flat tags have a base of pewter (not brass or copper) it does not take a lot of force to stamp the tag. Please take a moment to read about stamping on Nunn Design tags. How To Metal Stamp on Flat Tags

CAN I METAL ENGRAVE ON THE NUNN DESIGN FLAT TAGS?

Nunn Design flat tags are plated for metal stamping and engraving.

WHAT IS GEL DU SOLEIL AND HOW IS IT DIFFERENT FROM OTHER RESIN?

Gel du Soleil: When we first started working with Gel Du Soleil, our first response was, “This stuff is expensive…who is going to buy it?” Here is why we pay more:
It is a single part resin. Seems like a simple reason, but if you have worked with two part resins you understand. Two-part resins must be mixed exactly correct to cure. With Gel du Soleil there is no mixing and no wondering if it will harden.
There is no waste. Each and every drop of resin is used as needed. This allows you to create piece by piece – not in large batches as two-part resins require. The easy pour spout allows you to control the flow and amount of resin you put on your piece. Create a thin coat or a high dome effect.

It cures in 20 minutes when it is exposed to UV light. Yep, it is true, 20 minutes! Not 48 or 72 hours. This is great if you have to get that necklace, bracelet and ring ready for tomorrow night’s dinner party. It is great for fast production time especially when teaching classes. Your students will be able to cure their first pendant and have time to create another.
It is waterproof.

GEL DU SOLEIL, ANIMAL OR MINERAL?

Gel du Soleil contains no animal products. The chemicals used to make gel du soleil all comes from petroleum products. (However, dinosaurs may disagree with that statement.)
Gel du Soleil has also never been tested on animals. (Only tests have been accidental spills onto humans.)

WHAT’S THE DIFFERENCE BETWEEN ICE RESIN, OTHER RESINS AND THE NUNN DESIGN RESIN KIT?

You will find our products to be equal in quality and performance.

HOW DOES THE ND GLUE COMPARE TO PRODUCTS LIKE MOD PODGE?

The Nunn Design Glue is latex based while Modge Podge is a water-based product. The Nunn Design Glue will not add additional moisture to your image helping to prevent bleeding when used with resin or other finishing products.


NUNN DESIGN PRODUCT CONTENT

MADE IN USA

Nunn Design products are hand crafted in the United States by teams of generational craftsmen. The quality and innovation of the Nunn Design Findings is what sets our brand apart from other findings companies.

NUNN DESIGN CASTED PEWTER

The quality of the Nunn Design Cast Findings is what sets our brand apart from other pewter castings. Our items are only cast in the United States of America using the pewter alloy NL7.  This alloy’s constituents consist of 95.75% Tin, 2% Antimony, .25% Copper and 2.00% Bismuth. The higher percentage of tin has always been the hallmark to indicate the higher quality pewter alloys.

LEAD CONTENT

All pure Tin metal has a trace of Lead, but not all Tin ingot is the same. Our US casting alloy manufacturer only buys 0.005 Low Lead Tin to make the Nunn Design alloys. This Tin alloy is known in the industry as Lead Free and has an extremely low trace amount of impurities. This is the same purity Tin used to coat the inside of your canned goods sitting in your kitchen cabinet.  By Nunn Design using this high quality Tin, to make pewter castings it allows us to be in compliance with ASTM F2923-11.  According to best industry practices, the terminology of “lead-free” is used to describe the metal content of the Nunn Design pewter castings.

CONFLICT MINERALS ACT

The 95.75% of tin that makes up NL7 pewter is mined in Peru.  It is the intention of our suppliers to continue to drive its supply base to a completely DRC-Conflict Free status and to be able to provide information from its mines in Peru and Bolivia with respect to the Conflict Minerals Act.

NICKEL CONTENT OF NUNN DESIGN PEWTER

There is 0% nickel content within the Nunn Design pewter castings.

CALIFORNIA PROPOSITION 65

Products offered for sale by Nunn Design, including the full line of cast pewter designs; do not require labeling under Proposition 65. As of November 1, 2011, all chemicals present in products sold by Nunn Design are either not listed in Tables A (22 CCR 12705) or Table B (22 CCR 12805), or are present in such small trace quantities so as to qualify as exempt from labeling under the Safe Harbor provision of the Act.

“If an exposure subject to the Act can be shown to be less than the specific regulatory level, the responsible person has “safe harbor” from warning requirement and discharge prohibition.”
Proposition 65 – Development of Safe Harbor Levels, February 2001

NUNN DESIGN BRASS FINDINGS

Nunn Design bangles, bead caps, ear wires, earrings, findings, jump rings and rings are crafted in the United States of America from solid brass and plated in the same process as our cast findings. Please see product details for specific information.

NUNN DESIGN PLATING

Nunn Design Findings are electroplated using precious metals; copper, 24k gold and .999 fine silver. The process of plating is very involved and requires many steps. Each painstaking step is what adds to the quality that Nunn Design is known for. All of the Nunn Design Findings are plated in the USA.

Here is an outline of the many steps that we meticulously execute to achieve the standards that you have come to expect.

  1. Once the lead-free pewter findings are cast and the brass findings formed, the findings are placed in large lead-free tumblers with pre-finishing mediums and tumbled thoroughly. This process allows for smoothing of the edges and surfaces of all the findings and thus easier to plate.
  2. Next the findings are thoroughly washed to remove any dirt and oil in preparation for the electrolytic solution baths that they will be placed in. Electroplating is a process where the findings are places into an electrolytic solution within a tank and an electrical current is placed within the solution to have the precious metals adhere to the pewter and brass surfaces. Tanks that hold these solutions are frequently inspected to the best of our ability to make sure they are free of any contamination.
  3. The initial plating of all the Nunn Design Findings is a layer of copper. The copper plating seals the surface of the findings and creates a barrier prior to the precious metals being applied.
  4. For the Antique Gold, Antique Silver and Sterling Silver plates that Nunn Design offers, we plate over the initial copper layer with a minute amount of nickel. This is a critical step in the plating process because it allows the precious metals to have a smooth, non-coarse surface in which to attach. After the second plating, we then plate with precious metals; 24k gold and .999 fine silver.
  5. After applying the precious metals, the findings are rinsed, rinsed again and then dropped into boiling hot water. Findings are then placed in a dryer to fully remove any moisture.
  6. Findings are then coated with a water-based acrylic antiquing solution to provide a blackened relief and then placed in a tumbler with finishing mediums. This final step is what provides the Nunn Design Findings with its aged look.

For the Antique Copper plate that Nunn Design offers, the plating process is slightly different. The initial plate of copper that is coating the findings is 50-60 mils thick. It is then chemically blackened and vibed within a tumbler with finishing mediums to relieve it of any excess blackening. It is rinsed three times and dried. Next the findings are coated with a water-based acrylic to protect the copper. The final step consists of heading back to the tumbler for a final vibe. The plating for the Antique Copper Findings is nickel-free.

Nunn Design Earrings and Ear Wires – In addition to the copper findings, Nunn Design earrings and ear wires are plated nickel-free. The only step that is different in the Nickel-free plating process is within Step #4. After the initial plate of copper that is placed on the pewter and brass findings to seal the metals, the findings are “flashed” in a second lead-free acid copper tank. This “flash” layer of copper plating is what allows the precious metals to adhere to the finding’s surface. Earrings and ear wires are then plated using 24k gold and .999 fine silver.

Antique Silver-plated earrings and ear wires are plated with the .999 fine silver and then dipped in a bath of liver of sulfur to darken them. They are tumbled to relieve them of excess darkening.

Antique Gold plated earrings and ear wires that are plated with the 24k gold are coated with a water based antique finish and are tumbled to relieve them of excess darkening.

Sterling Silver plated earrings and ear wires are plated with .999 fine silver. Once plated with the precious metal a chromating process begins to prevent the sterling from tarnishing. Findings are then rinsed, dried and coated with an acrylic base for the finished results.

Once the nickel-free earrings and ear wire findings are rinsed and dried, they then go through a final water based acrylic wax coating bath to provide a final finish that does not yellow.

Nickel-free plating is far more expensive due to the intensive steps that it takes to plate with the two layers of copper. The second “flash” of copper is very delicate and the person plating must be very sensitive to the precision timing that it takes to get the nickel-free plating just right.

DO NUNN DESIGN FINDINGS MEET EU STANDARDS FOR LEAD & NICKEL?

All of the Nunn Design Earring Findings are plated nickel-free with copper, 24k gold or .999 fine silver.  Findings have been tested with Mutual Cornell and have certification that they have passed the EU Standards for lead and nickel release.

All manufacturing for Nunn Design Earring Findings is done within the USA.

All of the copper plated findings throughout our collection are lead and nickel-free.

All of the 24k gold, .999 fine silver and sterling silver plated findings throughout our collection are lead-free but are not in compliance with EU Standards for the nickel release at this time.

THE PLATING ISN’T CONSISTENT FROM ORDER TO ORDER. WHY IS THAT?

Nunn Design Findings are electroplated in the USA using precious metals; copper, 24k gold and .999 fine silver. Findings are then coated with a water-based acrylic antiquing solution which provides a blackened relief.  Findings are then placed in a tumbler with finishing mediums providing the Nunn Design Findings with its aged look.

The Nunn Design plating process is very involved and requires many steps. Each painstaking step is what adds to the quality that Nunn Design is known for. It is super challenging to get each batch of plating exactly consistent…but boy howdy do we try! If the findings are really dark, use a baby wipe or a cotton swab with rubbing alcohol to remove the excess antiquing solution.

To read more about the Nunn Design plating process, read the “NUNN DESIGN PLATING” FAQ.


TECHNIQUE

HOW DO I USE THE GLASS DOMES? WHY DO I HAVE AIR BUBBLES IN MY IMAGES?

We have found the following process to work well with the glass domes: 
Following is the recommended process for using the collage sheets, Nunn Design Glue, and bezels.

  1. Apply a thin coat of the Nunn Design glue to the backside of the glass dome you are using.
  2. Place the glass dome on the image you would like to use, then press the image into the dome ensuring all the excess glue is pressed out along with any air.
  3. Allow the image and glass to dry for a bit (about 20 – 30 minutes). Then using scissors, trim the excess paper from the image around the glass dome.
  4. Then apply a thin coat of the Nunn Design glue to the bezel and press your image/glass dome into the bezel.
    Allow your piece to dry thoroughly.

Here is a great tutorial with plenty of pictures: Glass Dome Necklace DIY Tutorial


Watch this video for more information: Using Glass Domes with Bezels – Nunn Design Tutorial


To see which bezels fit with our different glass sizes: Download our Glass Cheat Sheet.

WHAT KIND OF PAPER AND INK SHOULD I USE IF I WANT TO PRINT MY OWN IMAGES?

We recommend using an 80lb text weight paper and printing images using a laser jet printer or a reputable copy center. Inkjet printed images are more prone to bleeding and blurring – inkjet images can work they do require careful preparation and sealing.

MY IMAGES ARE BLEEDING WHEN I USE THE GEL DU SOLEIL – WHAT DO I DO?
  1. Punch or cut out your image
  2. Apply a layer of ND Glue onto the base of the Patera
  3. Press your image down into the base of the bezel (over the glue) – burnish with a cotton swab to firmly adhere the image to the base of the Patera
  4. Apply another coat of glue over the top of the image ensuring you get all the 90-degree angles. It will be milky white, but will dry clear.
  5. Allow image to dry over night
  6. The next day, in a room with a moderate temperature (around 65 – 75 degrees) put a thin coat of the Gel over the image and cure. What I’m suggesting is that you “test” to see if this works. Do you have any bleeding of the Gel coming in. If not, let your image fully cure, pull out and let cool, then pour the Patera up to the edge and cure again.
HOW DO I ‘CLEAN’ MY NUNN DESIGN COPPER COMPONENTS?

When referring to “cleaning” we are addressing the fact that the metals darken with time. To create the antiqued look that we have, we plate with fine metals and then oxidize the pieces to give them that aged look. They are then polished and lightly lacquered. Because the items are antiqued using this process, the look of them becoming darker over time is “the look”. To read more about how to prevent copper from tarnishing, please read: How to Clean Copper and Prevent Copper from Tarnishing Again

CAN I SALVAGE MY BEZEL IF I MESS UP?

Using an old pan (I got mine at a garage sale), boil water. Drop the pieces that you would like to salvage into the pan. The boiling water will soften the Gel, allowing you to clean them and reuse your Patera Pendants. You might be interested in our blog post – “12 ways to prevent resin jewelry disasters