FREQUENTLY ASKED QUESTIONS

My Order

Q: I just ordered, what happens next?

A: A pending transaction in the amount of the order placed has been posted to your credit card or PayPal account. The funds will be collected and charged to your account at the time of shipment. The funds collected may be less than the original pending transaction due to out of stock items and/or a reduction in shipping fees.

Your order will ship within 1-3 business days.

To track your package, please check your email inbox (and your spam folder) for a shipping notification from shipping@nunndesign.com


Q: Can I add to my order?

A: You can create an additional order!

Here are your options:

  • Place another order. If we are able, we will combine the orders and only collect for one shipping charge.
  • If you don’t have enough to make the $100.00 minimum order, use the coupon code supplied in your order confirmation which will waive the minimum. Or, you can wait for the next No Minimum Monday. These take place the first Monday of each month.
  • Watch for our special promotions and limited time offers. We waive the minimum on those days and you could add to your order at that time.
  • Sign-up for “Out of Stock” email notifications. When a finding comes back in stock you are automatically sent an email that includes a coupon code that will allow you to make purchases and checkout with less than $100.00 in your shopping cart. You don’t even have to buy that out of stock item. You can just use the coupon code. Seems silly, but all of this is automated and it reduces the amount of customer service and errors.

Q: When will I receive my backordered items?

A: Sorry! We are no longer automatically creating and shipping backorders.

Here is our new backorder process:

  • At the bottom of the final invoice that we have emailed to you, we list the out of stock items and provide an estimated time of when it will be back in stock.
  • You are automatically signed-up to receive a “back in stock” email notification, letting you know when the item is available to purchase.
  • Within your email notification, we provide a coupon code allowing you to purchase the items you need and to checkout with less than the minimum order requirement of $100.00. You can add other items to your order at that time too!

Q: There wasn’t an invoice included in my package. Where is it? 

A: We are in the process of going paperless here at Nunn Design.

Your final invoice has been emailed. Please check your inbox (including your spam folder) for an email from heather@nunndesign.com.

There is an error on my order, how do I proceed?


Q: Where is my package?

A: Oh my! Shipping delays and extended delivery times are becoming the norm! Here are the steps to proactively monitor the status of your package:

  1. When your order shipped, you would have received an email from shipping@nunndesign.com.
  2. Open the email and click on the tracking link.
  3. Sign-up to receive text and/or email notifications of changes to the status of your package.
  4. Don’t panic! If things just aren’t arriving we can reship the order and provide a credit once the first shipment has been returned.

Q: I ordered the wrong items, do you accept returns?  

A: We are sorry that you ordered the wrong items. Due to the amount of time that it takes Nunn Design to pull your order, ship your order, invoice your order, process your return, restock your order and issue you a credit, we require the following terms and conditions on returns:

  • Items must be returned within 10 days of receipt of your order.
  • Items must be returned in the original packaging with the full quantity.
  • There is a restocking fee of 20% on all returns.
  • All returns will be issued in the form of a credit on your Nunn Design account.
  • No returns will be accepted on purchases older than 30 days.
  • We suggest that you insure your return, for we cannot refund items that are damaged in transit.
  • We do not credit the return shipping expense, nor insurance.
  • Once we receive your return, we will process the in store credit to your account within 5 business days.

Please return the items at your own expense to:
Mail returns USPS to:
Nunn Design
Attn: Returns
38 Lambs Ear Place
Port Townsend, WA 98368

Thank you and let me know if you have any other questions.


Q: What is the ETA of an item that is out of stock?

A: We are continually updating our website with the estimated time of arrival of products that are out of stock. You can sign-up for email notifications on products that you are interested in to receive first “dibs” once a product is back in stock.


Q: Can I receive a Nunn Design Catalogue?

A: Due to the volume of requests, we are no longer mailing catalogues alone.

To receive a hardcopy of the Nunn Design Master Catalogue, please request to have one included when placing your next order. There is a “leave a comment” section during the check-out process. We will make sure to add it to your order.

We do have a downloadable version that you can access. Visit our Catalogue page for most up-to-date downloadable pdf catalogues.

CATALOGUE PAGE

Purchasing

Q: How do I purchase your products Wholesale?

A: To qualify for wholesale purchase we request your reseller number or certificate of business. Please complete the Wholesale Registration form on our website. Once approved you will receive access to our online wholesale shop.

REGISTER TO BE WHOLESALER SHOP WHOLESALE!


Q: NOT a Wholesaler, How do I purchase your products?

A: We currently only offer our Retail Kits, Embroidery For Jewelry Kits and Buy and Try Program for sale to customers who are not Wholesalers. Shop Retail Here. For any of our other products: visit our Where To Buy page to find online retailers that carry the Nunn Design line.

SHOP RETAIL AT NUNN DESIGN WHERE TO BUY


Q: My state doesn’t require a business license and/or resale certificate. Why is this required in order to purchase wholesale from Nunn Design?

A: We do understand that in many cases, your state or local governments do not require certain businesses to possess a business license and/or resale certificate.  However, most states have lowered the Sales Tax Nexus (see below for a definition of what the heck this means) to a point that now requires our business to pay sales tax to each state we sell to unless the customers we are selling to have the proper documentation that allows them to make wholesale purchases.  

Sales Tax Nexus defines the level of connection between a taxing jurisdiction such as your state and an entity such as our business.  In layman’s terms, Sales Tax Nexus allows states to collect sales tax from ecommerce sales to that state once the sales exceed the threshold set by the state.  Sales Tax Nexus was originally established to tax big businesses like Amazon and Wayfair but states continue to lower their Sales Tax Nexus thresholds and are now at a level that can and does affect smaller businesses.  Businesses are more or less exempt if they are selling wholesale to customers that qualify to buy wholesale but every state has the right to audit businesses and we take that very seriously.  During an audit, wholesale businesses are required to demonstrate that their sales have been made to businesses in that state that qualify to buy wholesale. 

Q: How does the ordering process work?

A: You will receive an emailed order confirmation as soon as you place your order. Please watch you email for order notifications and any related alerts, to make sure that your order was successfully placed.

You will receive an emailed invoice and shipping confirmation (with tracking number) when we bill and ship your order. Most orders leave our warehouse within 2 – 5 days from the time the order was placed.

When you receive your order, open it and carefully check all items. If you have any questions, please email us at support@nunndesign.com. We’re happy to help!

Please review our RETURN POLICY prior to returning items.

Our warehouse is in Washington State, which means that WA-State retail customers are subject to Destination based Sales Tax.


Q: Can I place an order over the phone or email?

A: To place an order with Nunn Design, you will need to do so on our website.

If you do not have a wholesale account, you can register to become a wholesale customer by completing our online Wholesale Application


Q: What is your Return Policy?

Nunn Design Return Policy
Thank you for placing your order with Nunn Design. If you need to return items please read through the terms and conditions carefully.

There was an error on my order.
If there is an error on our part, we apologize. Please notify us at support@nunndesign.com within 5 business days of receipt of your order so we can send out a replacement. Replacement orders are shipped upon notification via USPS at Nunn Design expense.

An item was damaged or defected.
Yikes! That’s no fun! Please notify us at support@nunndesign.com within 5 business days of receipt of your order. We will determine upon notification the best way to proceed with replacement or credit.

I ordered the wrong item and want to return it.
We are sorry that you ordered the wrong items. Due to the amount of time that it takes Nunn Design to pull your order, ship your order, invoice your order, process your return, restock your order and issue you a credit, we require the following terms and conditions on returns:

• Items must be returned within 10 days of receipt of your order.
• Items must be returned in the original packaging with the full quantity.
• There is a restocking fee of 20% on all returns.
• All returns will be issued in the form of a credit on your Nunn Design account.
• No returns will be accepted on purchases older than 30 days.
• We suggest that you insure your return, for we cannot refund items that are damaged in transit.
• We do not credit the return shipping expense, nor insurance.
• Once we receive your return, we will process the in store credit to your account within 5 business days.

Please return the items at your own expense to:
Mail returns USPS to:
Nunn Design
Attn: Returns
38 Lambs Ear Place
Port Townsend, WA 98368

The following items cannot be returned:
Special order items

Custom items
Retired items
Sale items
Volume discounts
Chain by the foot
Partial quantities of items sold in the package
Deerskin Lace, Leather and Crawford Wax Linen Thread that has been unspooled
Flat Tags that have been metal stamped on.

Can I exchange the products for another item?
No, but you are welcome to return the items for a credit that can be used toward your next purchase. Return conditions listed above apply.

How do I use my Nunn Design credit on file toward my next order?
The next time you place an order with Nunn Design online, please leave a note for us in the comment field. We will look up your credit and apply it toward your purchase.


Q: Do you offer large volume discounts?

A: Typically, Nunn Design does not discount our product. Contact support@nunndesign.com for specific item information.


Q: What is the minimum order size and why?

A: The minimum order value is $100 for orders.

In order for Nunn Design to continue to be successful at inspiring and nurturing the creativity for 1,000’s of people, you included, we as a team and a company have needed to make choices on how we operate our business. Some of these choices include a $100.00 minimum order and purchasing through our online website.

However, we waive that minimum purchase the first Monday of every month – No Minimum Monday! This allows you to purchase product without the $100 minimum.


Q: What are “Bulk Packs?”

A: Bulk packs are the way in which our findings are sold. Bulk pack quantities range in quantity dependent on the item. Pricing is for the full bulk pack on our website.


Q: How often do you release products?

A: Nunn Design typically releases product 2 – 3 times per year. To stay informed of upcoming releases please consider subscribing to our blog or signing up for our wholesale newsletter. Email support@nunndesign.com to sign up for wholesale newsletter.


Q: What forms of Credit Card payment do you accept?

A: Nunn Design accepts American Express, Visa, MasterCard and PayPal


Q: Can I apply for Net Terms?

A: Nunn Design does not extend net terms. All orders require payment prior to shipping.


Q: Do you accept Wire Transfers?

A: Nunn Design does accept wire transfers as a payment method.

For all wire transfers:

  1. A USD wire transfer fee will be added to the invoice. Contact for current wire transfer fee.
  2. The customer is responsible for covering any bank fees of the issuing bank.
  3. Wire transfers will need to be received in full prior to shipping the order.
  4. Shipping and handling costs will be added to you invoice.

Shipping

Q: What is the Shipping Cost?

A: Domestic shipping costs vary depending on the size of your order and range from $8.25 – $19.25


Q: Do you Ship Internationally?

A: We ship Nunn Design products all over the world! Please visit our Shipping Page for more information.


Q: How long will it take for my order to arrive?

A: These are estimated times and not guaranteed delivery dates. Orders shipped to APO/FPO addresses, as well as orders to Puerto Rico, Guam and the U.S. Virgin Islands may take up to 10 days longer than the estimates below. Business days refer to weekdays. Orders Shipping within the United States: Shipping Methods Estimated Delivery Time USPS Priority Mail 2-4 Business Days USPS 1st Class Mail 5-10 Business Days Orders Shipping to Canada: Shipping Method Estimated Delivery Time USPS Priority Mail 6-10 Business Days USPS 1st Class Mail 12-14 Business Days All Other International Shipments: Shipping Method Estimated Delivery Time USPS Priority Mail 6-10 Business Days USPS 1st Class Mail 8-16 Business Days


Q: How will my order be Shipped?

A: Orders will be shipped according to the method indicated on the order. Nunn Design primarily uses the USPS Priority Mail and USPS 1st Class Mail. We also ship orders via UPS, UPS-Collect, Fed-Ex Collect and DHL Collect. Please contact us if you would like to use your personal shipping account.


Q: What if my International order doesn’t arrive?

A: Nunn Design builds in insurance on all international orders. The shipping provider that you selected during the ordering process is responsible once your package has left the Nunn Design warehouse. If the package does not arrive or if the package arrives damaged, Nunn Design will handle the filing of the claim with your selected provider. Once the claim is complete, we will then be able to provide a full credit.


Q: What if my International order reshipped?

A: We will gladly reship your international package once the claim in finalized. If you need the package shipped sooner, we will need to process the order again and charge your account the full amount due.


Q: Are Domestic orders Insured?

A: You have the option to add insurance to your order when you checkout. If your package is insured and does not arrive or if the package arrives damaged, Nunn Design will handle the filing of the claim with your selected provider. We can reship your order at your expense and once the claim is complete, we will then be able to provide a full credit for the original shipment. If you do not insure your package, Nunn Design is not responsible for lost or damaged goods.


Q: Will Nunn Design replace my order if it is lost or damaged?

A: You have the option to add insurance to your order when you checkout. If your package is insured and does not arrive or if the package arrives damaged, Nunn Design will handle the filing of the claim with your selected provider. We can reship your order at your expense and once the claim is complete, we will then be able to provide a full credit for the original shipment. If you do not insure your package, Nunn Design is not responsible for lost or damaged goods.

Ordering Options

Q: What are No Minimum Mondays?

A: No Minimum Monday occurs on the first Monday of every month! This allows registered wholesalers to purchase product without the $100 minimum. You’ll still need to purchase product in the bulk packs in which they are sold.


Q: What are Buy & Trys?

A: Buy and Try’s provide customers with the opportunity to try a new technique, learn something new and perhaps introduce a new technique to your line of finished jewelry! Buy and Try’s are released throughout the year. Nunn Design offers the Buy & Try Programs to encourage jewelry makers, both wholesale and retail, to buy the products needed to try something new. It is always exciting to see new techniques and projects, but sometimes it takes forever to gather the supplies for that afternoon of creating. The Buy & Try Program allows you to:

  • Be inspired and purchase just the items needed to explore the featured technique
  • “Buy & Try” offers might contain items that we don’t typically have in stock Purchase the “Buy & Try” products either a-la-carte, or in a combo pack

Q: Do you do Custom Orders?

A: We are able to do a limited number of custom items for our customers. Contact support@nunndesign.com for details


Q: What are Special Orders?

A: Special requests are for non-stocking items. Non-stocking items are components that are available for purchase but are not regularly stocked on our website. Special requests may also be made for any retired item. Special requests require a minimum purchase ranging from 50 – 144 pieces depending on the item. Special requests typically take 6 – 8 weeks to produce, require a 50% down payment when placing the order with the balance due upon shipping. Special request items are cannot be canceled or returned once production has begun.

Online Account

Q: How do I change the Email Address of my account?

A: Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, update your addresses, update payment methods and the ability to change or update your password.

Our website does not communicate with our sales accounting system. Please email support@nunndesign.com to update your contact email if necessary.


Q: I forgot my password. How do I reset it?

A: To reset your password, click “Sign In” in the upper right hand corner.

When the login window opens, click “Lost Your Password?” under the sign in button.

Enter the email address that is on your account and click “Reset Password.”

A password reset email will be sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset. If you don’t receive the email, be sure to check your spam folder.


Q: How do I view my order history?

A: Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, addresses, payment methods and the ability to change or update your password.


Q: How do I change My Account information?

A: Once you are logged into the website with your username and password you will have access to your “My Account” section. This area will give you access to your order history, update your addresses, update payment methods and the ability to change or update your password.


Q: How does my Wishlist work?

A: The Wishlist allows you to save items to purchase at a later date. Simply add items to your Wishlist by clicking on the ‘add to Wishlist’ button (located under the add to cart button) When you are ready to make your purchase add the items from your Wishlist to your cart.

We cannot guarantee that items in your cart will stay in your cart over time. On occasion if you have items in your cart and step away from your computer or device for a period of time the cart will empty. We highly suggest using the Wishlist to avoid the frustration of a dumped cart.

ND Product Information

Q: Why is there excess darkening on the findings?

A: That is extra oxidation that is left from the antiquing process. You can clean them with rubbing alcohol and a cotton swab or soft cloth. You can read more about cleaning your bezels here: How & Why it is Important to Clean Nunn Design Bezels. Tutorial + Video
And here is some information about how the bezels are plated and why some have more black than others;

Nunn Design Findings are electroplated using precious metals; copper, 24k gold and .999 fine silver. The process of plating is very involved and requires many steps. Each painstaking step is what adds to the quality that Nunn Design is known for.

The final plating process consists of applying a water-based acrylic antiquing solution to provide a blackened relief. Findings are then placed in a tumbler with finishing mediums. This final step is what provides the Nunn Design Findings with its precious metal finish. Although we try to be consistent in the finished results, it is impossible to have each piece come out exactly the same.

All of the Nunn Design Findings are plated in the USA. To read more about our full process, you can read more on our Nunn Design Blog: Understanding ND Pewter & Plating


Q: Do you sell Sterling Silver findings?

A: All of our findings are cast pewter or brass and then plated with .999 fine silver. Currently we do not offer sterling silver items.


Q: How do I care for my plated Jewelry?

A: One of the methods in which we support you in your pursuit of running a creative business is by assisting with customer education regarding how to care for their Nunn Design Plated Jewelry

  1. Apply cosmetics, hair products, lotions, perfumes and powders prior to donning your jewelry.
  2. Prevent your items from being exposed to moisture.
  3. Remove your pieces before showering, swimming, sunbathing and exercising.
  4. Prevent damage and breakage by removing your jewelry at bedtime.
  5. Keep all wearable pieces of art out of direct sunlight.
  6. Metals may tarnish over time due to oxygen and natural body oils.
  7. To reduce tarnishing, store jewelry in a sealed bag or box in a dry, dark and cool place. Handle with care..

This little bit of education will prolong the life of the jewelry that you spent time creating and will prolong the pleasure of your customer. We offer Jewelry Care Cards with this information in packs of 50 wholesale.

SHOP PACKAGING SUPPLIES


Q: How do I ‘clean’ my Nunn Design copper components?

A: When referring to “cleaning” we are addressing the fact that the metals darken with time. To create the antiqued look that we have, we plate with fine metals and then oxidize the pieces to give them that aged look. They are then polished and lightly lacquered. Because the items are antiqued using this process, the look of them becoming darker over time is “the look”. To read more about how to prevent copper from tarnishing, please read: How to Clean Copper and Prevent Copper from Tarnishing Again


Q: Can I metal stamp on Nunn Design flat tags?

A: Nunn Design flat tags are plated for metal stamping and engraving. Please note that since our flat tags have a base of pewter (not brass or copper) it does not take a lot of force to stamp the tag. Please take a moment to read about stamping on Nunn Design tags. How To Metal Stamp on Flat Tags.

Because these tags are used for metal stamping, we do not offer any of the Nunn Design Flat Tags in the Sterling Silver Plate. The Sterling Silver plating would crack and distort.


Q: Can I metal engrave on Nunn Design flat tags?

A: Nunn Design flat tags are plated for metal stamping and engraving.


Q: Which crystals fit which bezels?

A: We are always looking to find ways to make designing with Nunn Design product easier. This Nunn Design Downloadable Cheat Sheet covers all of the Preciosa and Swarovski Crystals Nunn Design offers to fit Nunn Design bezels. This chart also shares the Preciosa and Swarovski item codes for those crystals we do not carry in Swarovski brand.

Download the Nunn Design Crystal Chart Cheat Sheet 

NUNN DESIGN CRYSTAL CHART CHEAT SHEET


Q: Which glass fits which bezels?

A: Take the guesswork out of creating glass tile pendants! Download our Glass Cheat Sheet to visually see the various bezels the Nunn Design Glass pieces fit. Download the Nunn Design Glass Cheat Sheet

NUNN DESIGN GLASS CHEAT SHEET


Q: What is Gel Du Soleil?

A: Gel Du Soleil is a UV-curing epoxy resin that cures in 20 minutes when exposed to UV light. There is no mixing, no waste, and ideal for providing domed resin quickly. Gel Du Soleil will not cure when items that are non-translucent are embedded, for all aspects of the UV resin has to be exposed to the UV light in order for the jewelry piece to cure.

When we first started working with Gel Du Soleil, our first response was, “This stuff is expensive…who is going to buy it?” Here is why we pay more:
It is a single part resin. Seems like a simple reason, but if you have worked with two part resins you understand. Two-part resins must be mixed exactly correct to cure. With Gel du Soleil there is no mixing and no wondering if it will harden.

There is no waste. Each and every drop of resin is used as needed. This allows you to create piece by piece – not in large batches as two-part resins require. The easy pour spout allows you to control the flow and amount of resin you put on your piece. Create a thin coat or a high dome effect.

Shop UV Resin


Q: Gel Du Soleil, animal or mineral?

A: Gel du Soleil contains no animal products. The chemicals used to make gel du soleil all comes from petroleum products. (However, dinosaurs may disagree with that statement.) Gel du Soleil has also never been tested on animals. (Only tests have been accidental spills onto humans.)


Q: How does the ND Glue compare to products like Mod Podge?

A: The Nunn Design Glue is latex based while Modge Podge is a water-based product. 

Nunn Design Glue is an acid-free, latex based, not water based, adhesive. Nunn Design Glue prevents moisture from absorbing into the image. We found that when an image absorbs moisture, bubbles can form in the finishing glaze. When applying Nunn Design Glue, coat the backside of the image thinly and evenly. Rinse brush with water.

Project Uses: Adheres strongly to plastic, metal, glass, wood, and paper. Multiple layers remain crystal clear.


Q: Where can I find your Material Safety Data Sheets? 

A: Material Safety Data Sheet (MSDS) are documents that contain instructions for safe use and chemical information for all our Mixed Media products. Please download the PDF for a particular product listed on our Safety Compliance page.

Safety Compliance


 

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