If you are looking to be inspired by an amazing business leader, then I would highly recommend taking the time to learn more about the Co-founder and former COO of the Ritz-Carlton Hotel Company, Horst Schulze.
This book is a very fast and entertaining read. I especially enjoyed learning of Mr. Schulze’s long and full work history. Mr. Schulze has traveled extensively, leading him to develop into a global business titan and industry disruptor for customer service. With Mr. Schulze’s leadership, he navigated The Ritz-Carlton enterprise to become a two time Malcolm Baldrige National Quality Award winner! This standard of excellence has not been achieved by any other hotel company throughout history.
One of the reasons I picked this book up was because the forward was written by one of my favorite business authors, Jim Collins.
“Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism – and creating the right systems to achieve them – he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself.”
Jim Collins, author of Good to Great, co-author of Built to Last:
Excellence Wins helped me view customer service in a whole new way. It helped me as a business leader to communicate to each of my employees how customer service is a full company commitment to excellence, not just a job description that Cheryl has on her lists of many responsibilities. We, as a team, have upped our commitment to our customers and to excellence.
I highly recommend this book. I would someday love to meet Mr. Schulze and give him a big hug!
Find the book on Amazon, or at your local library.
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